Samsung quality II

Further to my previous post a couple of months ago as well as a few polite exchanges of of information with Samsung’s head office in France, I have received an email this morning which basically says”

Following the response received from our sales department, I am pleased to announce that Samsung will cover the cost of repairing the device.

I am quite satisfied with this outcome and will write again to their CEO to thank him as well as the person who followed my case.

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2 Responses to Samsung quality II

  1. Pingback: Samsung quality III | I do it my way

  2. Pingback: Samsung IV & final? | I do it my way

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